Whether you charter regularly or you’re looking at your first private flight to or from Las Vegas, bring us any question you have. These are the ones we’re asked most often, with the answers we’d give you on the phone.
General Questions
When can I reach you?
No matter what time zone you are in or traveling to, someone will be available to assist with every detail of your trip. We work day and night, in all time zones, 24/7/365.
Do you offer supplemental lift for aircraft owners?
Yes! We’ve worked with several corporate flight departments to fill the gap when a replacement aircraft is needed, whether an additional jet is needed due to simultaneous trips or a trip requires a jet with a larger operational range than their current fleet allows. We can arrange flights in as little as 4 – 6 hours, which helps when your own aircraft becomes unavailable because of a mechanical problem. Fractional owners can also benefit from supplemental lift by chartering a flight outside of their fractional plan, allowing them to potentially use their flight hours more efficiently on future trips.
How do you ensure my privacy?
Your privacy is of the utmost importance to us. All information regarding passenger and charter flight itineraries are confidential in order to safeguard your privacy. Details are only shared on a strict need-to-know basis, and only with the crew assigned to your trip.
What are airport slots, and how do they work in Las Vegas?
A slot is permission, arranged in advance, to land at or depart from an airport during a major event, when ramp space and air traffic are expected to be tight. Las Vegas sees more of this than almost anywhere. For the biggest events, such as Formula 1 in November and the NBAA business aviation convention in October, the FAA requires a parking reservation for private aircraft at Harry Reid International (KLAS), formerly McCarran, Henderson Executive (KHND) and North Las Vegas (KVGT), and for some events Boulder City (KBVU). It applies to a quick drop-off as well as an overnight stay, and some events add set departure times after the event ends. Reservations come through the FBO, first come, first served, so call us as soon as your plans for an event weekend firm up.
What does a dedicated advisor actually do?
From takeoff to landing, you will have a dedicated advisor to assist with every detail, and all your concerns will be answered in a timely fashion.
Why should I charter through you?
Because we do the vetting work that is not required of a broker, and you can see exactly what that involves. Your dedicated advisor will find the aircraft that fits your trip and come back with a competitive quote, and we are reachable 24/7/365 with live flight support. You can read how we check operators and crews on our Las Vegas safety and vetting page.
Where is your office located?
We are a US-based private air charter broker, headquartered in the Philadelphia region, with team members and affiliates around the world. We arrange flights from Las Vegas and across southern Nevada every day through our operator network, and you can expect a competitive quote wherever you depart from. Call us when you are arranging your next flight, and we will put one together with no commitment, or reach us through our contact page.
Who are your clients?
We cater to a broad range of clientele throughout the world, all having different travel needs. Some of our specialties include private jets for leisure and corporate travel, air cargo charter, celebrity and professional sports team transportation, emergency evacuation and relocation assistance, and medical charter flights. More services are available, do not hesitate to ask.
Do you offer shared flights?
While we would be happy to facilitate a charter for you with other people on board, we only provide completely private flights under FAR Part 135 regulations (or foreign equivalent). By law, we are only able to sell flights to one entity. Meaning, if you want to book a trip and share it with people you do not know, or split the cost among other people, you can certainly put a group together, but we would have to contract with just one person for the trip. That designated person will be the only contact, as well as take all financial and legal responsibilities for that flight. Part 135 is separate from FAR Part 380 regulations. Shared charter flights fall under Part 380 so we sadly cannot arrange them.
Booking and Pre-Flight Questions
Are there any luggage limitations or recommendations?
Each aircraft has different baggage compartment sizes and weight limitations. Your baggage will be stored in the Aft of the aircraft or the nose for your safety and convenience. When flying privately it is important to let us know what your expected baggage weight and size will be so we can accommodate you and your guests. It is always better to travel with soft-sided baggage if you are looking to maximize the amount of items you will be bringing. If you have concerns about your fragile items or over-sized baggage, just give us a call and we can walk you through all the options.
Can you arrange my transportation to and from the airport?
Yes. With enough notice before your flight, we can do the legwork to help you locate and arrange ground transportation through a third-party vendor, whether that is a luxury chauffeured sedan, a stretch limousine, a Sprinter-style van, or even an armored vehicle. This can be arranged to and from Harry Reid International, Henderson Executive or any other airport you are flying to or from.
Do you arrange tours, hotels or ground services?
We do not directly offer tour arrangements, hotel reservations or concierge services to our clients. Simply put, we focus all of our attention on arranging your flight. Nevertheless, for your convenience, we have negotiated with various organizations in order to bring you exceptional levels of service on additional needs you may have.
From which airports can I depart and arrive?
Almost any of them, and around Las Vegas you have several good options. We regularly arrange flights from Harry Reid International (KLAS), formerly McCarran, at the south end of the Strip, Henderson Executive (KHND) for Henderson and the south of the valley, North Las Vegas (KVGT) on the northwest side, and Boulder City (KBVU) near Lake Mead, where most of the Grand Canyon air tours start.
A few local details are worth knowing early. Harry Reid International is the only airport in the area with customs, so a flight arriving from abroad has to land there first. None of the Clark County airports have a curfew, but the towers at Henderson and North Las Vegas close in the evening, so a late departure from either one needs a little more planning. On big event weekends, Harry Reid, Henderson and North Las Vegas all need a parking reservation. If you provide us with the hotel or venue rather than the airport, we can get you closest to your final destination.
How do I pay for my private charter flight reservation?
Payment is accepted in the form of a bank wire transfer, ACH transfer, or major credit card. At this time, we do not accept any forms of cryptocurrency or virtual credit cards.
- Bank Wire Transfer / ACH Payment discount: By electing to pay via Bank Wire Transfer or ACH Transfer, you will pay the amount quoted by your advisor, which includes a 5% cash payment discount.
- Credit Card Payments: If you elect to pay via personal or corporate credit card, the 5% cash discount is removed. Additionally, please note that in the event of any cancellation or refund, credit card processing fees and the 5% price difference are retained by Air Charter Advisors as non-refundable administrative costs.
- Incidental Guarantee: In addition to the payment method used for your flight, Air Charter Advisors requires a valid credit card on file as a guarantee for incidentals and operational extras (such as catering, ground transportation, pet cleaning fees, Wi-Fi, or de-icing). A temporary incidental hold (such as a $5,000 authorization) may be applied at the time of booking and released post-flight if no balances remain.
For additional questions regarding payment deadlines, wiring instructions, and cancellation policies, please reach out to your Air Charter Advisor directly or review your executed Charter Broker Agreement: Standard Terms & Conditions.
How do I decide on which aircraft is right for me?
Your dedicated advisor will locate available and competitively priced aircraft options based on your preferences and several other factors, including flight distance, luggage, and the number of passengers. In our aircraft gallery you will find aircraft pictures and statistics for the most popular charter aircraft in demand.
How far in advance do I need to make a charter flight reservation?
Depending on your routing and what’s available, a private flight can be arranged with as little as six hours’ notice. More notice usually means more choice of aircraft, so call as soon as your dates firm up, and especially early for an event weekend in Las Vegas. We won’t confirm a trip too far out, though. Aircraft availability changes, and an operator’s schedule months ahead is rarely the one you get closer to the date. Call whenever you like and we’ll tell you when it makes sense to lock it in.
What documentation do I need for my flight?
A government issued photo ID is required prior to boarding. Boarding will be denied to any passenger without proper documentation when it is required by law or customs. All passengers are required to carry a passport when traveling internationally. All documents required for international travel must be presented to the flight crew for review prior to boarding.
What happens after I book my flight?
Your Charter Itinerary will be delivered by email or fax. This will provide a confirmation of your reservation along with the following information: the date(s) and estimated departure time of travel, flight segments arranged on your behalf, aircraft type, and other requests specified by you when booking your flight.
What happens if there is bad weather?
- Mother Nature sometimes throws a curveball our way and complicates our flight route with obstacles such as winds, rough air, turbulence and storms.
- Pre-departure, your Advisor will be on the lookout for any and all reported weather advisories that may impact your travel schedule. The aircraft operator and Pilot in Command have the ultimate decision making power regarding your takeoff and landing and they will do their best to avoid any weather but there may be delays on your trip due to unpredictable and unavoidable weather patterns. In Las Vegas, summer heat can also limit how much an aircraft carries on a hot afternoon, and we will tell you if a cooler morning departure works better.
In-Flight Questions
Can I smoke on my flight?
There are some individuals who fly private for one reason only, so they can smoke their cigarettes or favorite cigars/pipes while in flight. If your preference is smoking, no problem, we will find you a private airplane that allows smoking on board. Please let us know about this before we quote, because special accommodations will need to be made.
Do the aircraft have bathrooms?
- Private charter aircraft size can range from 2 seater piston aircraft to 16 passenger heavy jets to 220+ passenger airliners. Generally speaking, the smaller the aircraft, the fewer amenities can fit on the plane. The size aircraft you select will also influence whether or not there is a restroom on board. In the aviation industry there are a few names for the bathroom. You may hear the terms Potty, Lav, or lavatory.
- If your aircraft does have a Lavatory, this restroom may be beautifully designed with a fully enclosed space consisting of a toilet, sink and enough room to change your clothing. Sometimes with smaller aircraft, there can be a semi-enclosed lavatory which would be shielded from the cabin with a retractable curtain. For the smallest aircraft, there may be a potty seat that lifts up for emergency use only or no restroom capability at all.
Can I bring my pets?
- From teacup to large breeds, don’t leave home without your lovable furry friend! Not every aircraft or operator accepts animals in the cabin, so tell us who is traveling with you when you first call and we’ll find a carrier that welcomes them. We know they are family, and getting the arrangements right matters.
- There may be requirements for sedation and caging depending on breed type and size, along with distance and length of your trip. Please contact us with all of your private jet pet travel questions.
What is a qualified flight crew?
For each private jet charter flight that we arrange we have hand-selected aircraft operators that have crewed pilots who have met or exceeded FAA Part 135 requirements to fly charter safely. Part 135 is the FAA’s set of rules for on-demand, for-hire charter. Our team goes above and beyond and will also check to see that these pilots have sufficient time and experience flying that particular type of aircraft that you will be a passenger on.
What terminal and gates are used at the airports?
As a private traveler, you will be using fixed-base operators (FBOs) as your passenger terminal. At Harry Reid International, they are on the west side of the airport, away from the airline terminals. They are similar to the waiting area at the gate or terminal in a commercial airport, but they are much more private and generally more luxurious. Some FBOs have leather couches and chairs, some may serve gourmet coffees and snacks, many sell aviation fuel and have repair stations attached to them and some can be home to private jets and helicopters as this is where they generally park in their hangars.
Who operates the aircraft?
- As your broker, when we arrange your flight, we will search to locate aircraft with minimal repositioning fees and are priced competitively no matter where your trip originates. We will present you with different options for your air charter needs. Once you have selected a private aircraft out of the options provided, we would secure the aircraft and you will be informed of the aircraft operator and tail number on the itinerary of your trip before your flight.
- Disclosure under DOT Part 295: Jet Charter Vegas always acts strictly as the agent for the client, never as the operator. We are not a direct or indirect air carrier, and we do not own or operate any aircraft our customers fly on. Every flight we arrange is operated by FAR Part 135 or Part 121 air carriers, or the foreign equivalent, and those operators maintain full operational control of the flight at all times. Operators must meet FAA or JAR safety requirements along with the additional safety standards we set.
Is there Wi-Fi and entertainment on board?
Depending on the size and capabilities of the specific aircraft selected, many private jets offer advanced in-flight amenities. Some features are complimentary, while others incur additional fees.
While not all aircraft feature the items below, we can arrange your charter flight to include them by request (availability varies by aircraft model, service areas, domestic versus international flights, and over-water routing):
- Wi-Fi High-Speed Internet (such as Gogo for domestic routes or Starlink/Viasat for international and over-water connectivity)
- Televisions
- Smartphone Connectivity
- Music and Entertainment Systems
- Coffee / Espresso Machines & Microwaves
Important Note: Because amenities vary significantly by aircraft (smaller light jets may have limited cabin space, lack specialized galleys, or experience signal drops), please notify your dedicated advisor of any must-have tech or catering requirements prior to booking. Any added amenities, special requests, or third-party operational costs will be billed in accordance with your Charter Broker Agreement.
Will there be a flight attendant on board?
Some aircraft require a flight attendant on board and others do not. If your flight does not require one but you would like to have a flight attendant, that can usually be arranged. Please let us know when you book, before we quote, if this is something you require on your trip.
Have Another Question?
Do you have a question we didn’t cover here? Whether you’re booking your first private flight or you fly with us regularly, ask us anything. Call 1-888-987-5387 at any hour, or send us a note through our contact page, and we’ll get back to you.